![Absicherung gegen Diebstahl und Wetterschäden - Remember Well](http://remember-well.com/cdn/shop/files/absicherung-gegen-diebstahl-und-wetterschaden-356407.jpg?v=1712868210&width=196)
Replacement in the event of theft or weather damage
- If your soul star is lost due to theft or weather, we guarantee you a quick replacement.
- We know that your memories are unique and irreplaceable. That's why we offer you a quick and uncomplicated service so that you can have your soul star in your hands again as quickly as possible.
- This "protection" is valid for a period of 2 years from the date of purchase and is limited to one case per year.
- The customer bears the shipping costs for the replacement delivery; the product is provided free of charge.
![Absicherung gegen Diebstahl und Wetterschäden - Remember Well](http://remember-well.com/cdn/shop/files/absicherung-gegen-diebstahl-und-wetterschaden-356407.jpg?v=1712868210&width=196)
Happy customers
Our goal is to have satisfied customers. We are committed to responding to the wishes of every customer and constantly improving our service.
Michael Hofmann
I came across this QR code on TikTok and I have to say, it's a nice way to preserve and share memories.
Andreas Richter
I was skeptical at first, but the soul star convinced me. The ease of use and the ability to keep my mother's memory alive are priceless.
Lena Bauer
After losing my partner, I often felt alone. The soul star helped me to preserve the beautiful moments and share them with others, even with people with whom I had not had much contact before.
Sarah Neumann
The communication on my son's memorial page was a blessing to me. It is comforting to see how many people valued his life and how much he will be missed. Thank you, Remember Well, for this space of connection.
Julia Meier
My mother always talked about her experiences growing up. With the Soul Star I can now see all these moments in pictures and videos. It's like we're traveling through her memories together.
Frequently asked questions and answers
Here you will find the most frequently asked questions. If you still have a question, please feel free to send us an email to contact@remember-well.com or chat with us via Whatsapp .
What are the dimensions?
Each soul star is 5 x 5 cm.
What is included?
Each order includes two identical, weatherproof Remember Well soul stars made of high-quality aluminum, as well as a free online profile for your loved one.
How is data protection handled at Remember Well?
Your data is secure and you decide who has access to the profile.
What happens if my Soul Star is lost or stolen?
In the event of loss or theft, we also offer immediate replacement delivery of a soul star. You can add additional insurance to your shopping cart.
Are there ongoing fees for the Soul Star service?
No, it is a one-time payment for a lifetime service at no additional cost.
Can I also use the Soul Star for my pet?
Yes, our Soul Star is also great for creating a memorial page for deceased pets. This way you can preserve the memory of your faithful companion with dignity.
Can the Soul Star withstand snow, rain and cold?
Yes, it is important that the soul star is glued to the gravestone when it is dry, then it will withstand the above-mentioned weather conditions without any problems.
How can I use multiple QR codes for a memorial page?
If you would like to link several QR codes to a memorial page, you can simply order the desired number and link them to the same memorial page when setting up the individual soul stars.
How is the soul star placed on the gravestone?
There is an adhesive film on the back of the soul star, so the soul star is stuck to the gravestone like a sticker. It is important to ensure that the surface of the gravestone is dry. To ensure that the Soul Star can withstand all weather conditions, we use the patented adhesive film from 3M on the back.